The breaking off of travel at the distances over 100 km is allowed at the passenger’s request within the deadline of a validity of the ticket and with the verification at the station at which the travel is broken off.
At the distances up to 100 km, the breaking off of travel with the regular ticket is allowed once, and it is allowed two times with two-way tickets, once during departure and once during the return, with the verification at the station at which it was broken off.

If the breaking off of the voyage has not been verified, the ticket is invalid for further travel.

The passenger can request a refund of the ticket price (the difference in price) for an unused or partly used train ticket at the ticket office at the departure or passing points.

The request for refund of the ticket price (the difference in price) is applied:

• At the departure point on the first day of the validity deadline of the train ticket at the latest;
• At a passing or junction points immediately after the arrival for unused two-way tickets on the point of return (on the last day of validity of the train ticket at the latest); and for partly used tickets or unused seat in the 1st class or some other class of higher order (only with the written permission of the conductor).

If the booking office at the station is closed, the request is submitted on the next working day. The amount of money to be refunded is determined by subtracting the ticket price for the covered length of travel from the total price of the ticket in accordance with the class and type of train.

Travel booking offices at railway stations and travel agencies will not refund the ticket money or the difference at price:

• If the request for refund is not submitted on time;
• Due to false implementation of tariff;
• For special trains on commission;
• For the voyage of a lesser number of passengers than listed on the train ticket;

FBiH Railway Sector for Revenue Contol is authorized for the refunding of the ticket price or the difference in the ticket price provided that the request is accompanied with verified original tickets and all other required documents which show that the request is well founded.

The request for refunding the money will not be taken into consideration if the tickets are illegible, damaged or rewritten.Unused or partly used tickets must be marked as such. If that is not the case, then the request for refunding must be accompanied with required evidence (medical report, the new ticket bought instead of the unused one etc.)

The passenger has the right to transport as hand luggage objects which can be easily brought inside the compartment and placed above and below the seat free of charge if this is not against customs regulations and if it does not cause damage to the compartment.

A fee envisaged by the PT- Tariff for freight charges are paid for the luggage which the passenger cannot place above or below the passenger seat.

The passengers are not allowed to carry dangerous objects into compartments, especially fire arms, explosive, inflammable and corrosive matter, as well as objects which can disturb or cause damage to passengers and other objects.

As a rule, animals are not allowed to enter compartments for passengers and train restaurants. However, if it s not prohibited by veterinary order, it is allowed to carry:

• Small pets in bird cages or other suitable cases which can be placed as hand luggage;
• Small dogs (which are not taller from the floor to spine than 30 cm and which can be placed on the lap);
• Dogs accompanied by the officials of the Ministry of Interior, members of the army and blind people

No matter the size, dogs transported by train must have a muzzle, and bigger dogs must be held on a leash. For every dog transported on a train (except the small dogs which are kept on the lap), the owner pays half the ticket price for the second class.